Returns & Exchanges

At Equine Exchange Tack Shop, we want both you and your horse to be completely satisfied with your purchase. If a product does not meet your expectations, we offer a 30-day return policy on all unworn and unused gear.

1

Check Eligibility

Ensure your items are in original condition with all tags attached and free of horse hair, dirt, or signs of wear.

2

Initiate Your Request

Visit our online portal or contact our customer support team with your order number to receive a Return Merchandise Authorization (RMA).

3

Package Your Gear

Securely pack the items in their original packaging and include a copy of your packing slip or RMA confirmation inside the box.

4

Ship and Track

Affix the provided shipping label and drop the package at any authorized carrier location, keeping your tracking receipt until the refund is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing